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#1 2009-08-01 20:34:24

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Cannot connect to servers

Anyone else having trouble connecting to the servers in game?  Mine just sits there with the connecting box.

Thx
Ax10m

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#2 2009-08-02 09:00:08

d4rkw15h
Moving On
Registered: 2009-06-12
Posts: 20

Re: Cannot connect to servers

I had that, too some days ago, but after some hours it was working again...

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#3 2009-08-02 14:48:12

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Thanks.  It is still down for me, in CT/US on PC

Did all the firewall checks etc.  It is odd no one else is complaining.  I am going to change my IP and see what happens.

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#4 2009-08-08 14:46:43

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Still not able to connect... completely uninstalled and reinstalled too... argggg

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#5 2009-08-09 04:14:28

RedShadow
Trainee
From: Germany
Registered: 2009-06-20
Posts: 81
Website

Re: Cannot connect to servers

Im not able to connect too. Since this week, there just stays the "Connecting..." Box, but nothing happen. I turned of my Anti-Virus program but it still didnt work. Very wired, because it worked always and one day it just dont connect anymore! sad


http://i32.tinypic.com/2lwoxav.jpg

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#6 2009-08-09 10:26:01

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Well i am glad to know that I am not the only one having the problem.  I did submit a ticket to EA support.  No answer yet.

Any recent changes to your machine?

I have Vista64 and recently added a MS sidewinder x8 mouse (pretty good mouse actually)
Also I had upgraded my Nvidia 295 drivers. (did roll them back)

I will try uninstalling the intellipoint software and see what happens.

Last edited by k1200s (2009-08-09 11:04:18)

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#7 2009-08-10 08:05:06

RedShadow
Trainee
From: Germany
Registered: 2009-06-20
Posts: 81
Website

Re: Cannot connect to servers

I didnt changed anything. Well, actually it isnt my PC, its the PC of my Brother. Well, I dont think, he changed anything. I played Mirrors Edge Online and at the same day it could'nt connect anymore!


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#8 2009-08-13 18:14:40

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Have you resolved your issue?

I have not and still going back and forth with EA support.  They want to blame it on my vista64 as they say it is not supported.  I have been using vista64 with ME since the day it was release in the US without any problems.

They gave me several things to try but still has not fixed the connection issue.

Here is the last post with the suggested steps:
*******************************start
Hello,

Thank you contacting Electronic Arts Customer Support.

I see a couple things that I think could be causing conflicts. This game is not supported for use on 64 bit Operating Systems and you may be experiencing an issue that is indicative of the OS.

Also, according to your UO Trace it looks like you have a router or software firewall disabled because I see 100% packet loss at several hops. Make sure you bypass your router and plug directly into your modem. Power-cycle the modem and then try to connect. You should also disable your anti-virus, hardware and software firewalls.
_____________________________________________________________

Are you an administrator on your computer? If not please create a new user account with administrative rights and also make sure you run the game in compatibility mode for Windows XP SP2.

Here is a link to Microsoft's website with information regarding User Account Control (UAC): http://technet.microsoft.com/en-us/libr … 09691.aspx

Here is how to run the game in compatibility mode for Windows XP SP2:

Follow these steps if the game is already installed and it's having trouble launching:

· Right click on the Shortcut to the game on your Desktop, or in your Start Menu.
· Choose "Properties".
· Click on the "Compatibility" tab".
· In the Compatibility Mode box, check the box next to "Run this program in compatibility mode for:".
· Now choose the "Windows XP" Option from the drop down box.
· There is no need to use the 256 Colors, 640 x 480, or Disable Visual themes options.
· Click "OK" and try and launch the game from the shortcut we just edited.
_____________________________________________________________

You may try setting your CPU's affinity to a single core for the game's executable. To do this follow these steps:

1. Launch the game
2. Open the Task Manager by pressing CTRL + ALT + DEL on your keyboard
3. Select Processes
4. Right click on the game's executable. Example: game.exe
5. Select "Set Affinity." and uncheck all but CPU 0.

Please note that you will need to set the affinity each time you launch the game.

If you need further assistance please visit our knowledge base at http://support.ea.com.
*******************************finish

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#9 2009-08-15 06:27:17

RedShadow
Trainee
From: Germany
Registered: 2009-06-20
Posts: 81
Website

Re: Cannot connect to servers

No, it still dont connect. I have Windows XP SP 3 but I always could connect with SP 3!!
I will try some steps, but I dont think they will resolve the issue!


http://i32.tinypic.com/2lwoxav.jpg

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#10 2009-08-20 03:44:57

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

i have the problem too but i think i can provide further information. By another profile it prompts me to type in my email address, then to choose my nickname and it only froze after that. And i do think i need to connect to the ea servers to actually choose my nickname from my account


http://i39.photobucket.com/albums/e163/taplonaplo/sig2.jpg

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#11 2009-08-20 17:23:52

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

my solution:

my profile was corrupt on their servers so after a lot of troubleshooting I created a new profile under a new CD key that support provided me and it works but I have to start over with 0 stars.

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#12 2009-08-20 17:50:26

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

did your old acc get disabled... coz right now i have 2 unaccessible accs and at this rate i'll run out of nicks smile?


http://i39.photobucket.com/albums/e163/taplonaplo/sig2.jpg

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#13 2009-08-20 19:25:48

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

It is corrupt so it doesnt work.  The persona I was using was not able to be transferred or atleast support suggested we did not try to so it would not possibly corrupt my new profile. 

BTW - your custom maps are fantastic. I am going to try them tonight.

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#14 2009-08-20 19:31:46

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

Thanks:)
On the connection: what i mean is that rightnow i'm on the leaderboards under the nicks of tapl0napl0 and taplonaplo. In your sceneraio was your old acc removed? i mean i don't care about my statistics being lost, but i would like to use the name instead of polluting the boards with it's variatons:S.


http://i39.photobucket.com/albums/e163/taplonaplo/sig2.jpg

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#15 2009-08-20 20:05:36

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

My old nick Ax10m still exists on the boards.  The tech would have to transfer the persona over to the new account (new email addy on new EA.com account)  He recommended me not to.  I have not tried yet.  I would like to keep the old one too but.. now I have to deal with Ax1oms that he created.

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#16 2009-08-20 20:06:40

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

re: your bat file for install ... have you tested that for vista?  It fails on my PC. (vista64)

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#17 2009-08-21 04:57:49

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

on topic: also is it certain that it's acc related? i mean i corrupted 2 accs, no real point to contact support if my comp screwing it up
nope not on vista, sorry about that, but there is manual install description in the readme (pretty bad tho). Basically just copy the sp01, sp02 folder and TNMap.upk to %documents%/EA Games/Mirror's Edge/TdGame/Publsihed/CookedPC/Maps (you may need to create the Maps folder). Also renaming TT_StromdrainsB02_p.me1 to TT_StromdrainsB01_p.me1 in the sp02 folder will give a different mechanic to checkpoint flagging on the map, so you might want both (one mapfile contains 2 tracks to keep the zipsize low ) altho the map isn't great to play with either way:S

Anyway can you post a screenshot with the intaller's screen scrolled to top (i need the top few rows). I had the problem with my tester that commands didn't get recognized, but we worked that out.

Last edited by taplonaplo (2009-08-21 05:42:14)


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#18 2009-08-21 20:11:54

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Not sure if it is acct related now.  Just started happening again.  How did you create new username?   I renamed the .dat file in the game savefile directory and have an opprotunity to change the username but how to create a new one?

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#19 2009-08-22 03:35:43

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

without the DLC isntalled you can create any amount of accs (no wonder so many cheaters on PC). Here's the catch tho, the DLC is not working this way, that can only be assigned to one acc sad

BTW do both of you have the DLC?

clarifcation on profiles:
your offline data is stored in your documents under the name %username%.dat where username is your windows user name. You can't rename yourself in game by renaming this file, coz then it'll just create a new one under this name.

what i'm not aware of:
how does yoour savefile relates to your online profile. In my case it would really not be a surprise if it didn't work, coz i really did an awful amount of profile swapping and map switching (but i never EVER went online with them), but i really doubt you did that too. Also, my friend did it too, yet his online profile works fine.

I'm not sure if there is a connection between a DLC mirror's edge and a savefile. I've seen Pzypher play on my custom map with a custom profile, by which i assumed that it's unrelated, but now i'm worried that custom maps+ DLC might be a really bad comco.
When you first experienced this did you had any custom map on your comp? Did you swapped profiles before that? Or one day you just simply couldn't log in?

Last edited by taplonaplo (2009-08-22 05:57:37)


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#20 2009-08-22 08:48:36

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

I do know that if you open your dat file in wordpad and search for your online name you will find it embedded in there.

I do have the DLC.

This did happen after I played your custom maps and I had played rooftop and this issue happened prior.  I am sure I mistakenly played them online but never got a record (beating real time trial times)

Pzypher may use that name as his windows login also and then played offline.

I never swapped profiles prior to using a custom map just tried to remember to hit cancel when connecting to play offline.

If custom maps were really a problem I would think we would have more people in this thread complaining.

Is your copy retail?  I have the download from EA for main game and DLC.

Last edited by k1200s (2009-08-22 08:50:04)

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#21 2009-08-22 10:24:28

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

I have retail ME. no connection there either sad

k1200s wrote:

This did happen after I played your custom maps and I had played rooftop and this issue happened prior..

Sorry i'm not sure if i understand this part. You mean that the 2nd corruption happened after the current mappack, but previously it worked fine after playing on rooftops? In that case at least i know not THIS mappack is screwed up, but maybe custom amps aoverall:X... which is even more worrying lol.

The lack of error reports could be the effect that relatively few ppl have the DLC. And those who do may always played it offline, and it was technically impossible to break your records on the normal maps. And i really tried to screw up a non-dlc account with custom maps, multiple profiles n such but failed to do so.

But still it doesn't explain why my old acc got corrupted before i used my DLC code on an acc. And i only logged on my acc with DLC once, qualified on 2 DLC maps and that's all.

I really hope it's computer related, coz then at least other ppl won't have this coz of me, but i still don't see any connection between our cases. sad

Do you remember any other specific circumstances when your corruption(s) happened?

edit: i manually corrupted a profile and the game prompts a message after the startup movie  that the profile is damaged. Which would suggest that the online data is damaged otherwise you would know it, the question is how did that get corrupt? Custom maps generate normal ghost data (if they do which is only when you beat your time, which couldn't have happened on my maps IMO).
I tried closing ME while uploading the ghost data after a run, but that only results in that the next time i run the game it simply isn't there or says the ghost data is damaged.

Last edited by taplonaplo (2009-08-22 10:44:04)


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#22 2009-08-22 10:54:18

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

Sorry i'm not sure if i understand this part. You mean that the 2nd corruption happened after the current mappack, but previously it worked fine after playing on rooftops? In that case at least i know not THIS mappack is screwed up, but maybe custom amps aoverall:X... which is even more worrying lol.

Sorry I will be clearer...

I used ME from Feb09 with DLC from Mar/Apr (whenever it came out) trying some early custom maps with no problems.   

I used rooftops a while ago with no problems.   

Two weeks ago without doing anything out of the ordinary my acct got screwed.  (did not have your maps or any custom maps installed)

I got the new acct and played without issue until yesterday without issue.  I am not sure if it was related to using the mappack. 

I also installed "game booster" from Iobit.com  (you have it?)   After I installed GB is when it happened. (uninstall did not work nor did system restore).  I did have your mappack on at that time.

Still not sure what would be the cause but I could see that if you try to play online with any custom maps it might do something to your acct. 

I bet the DLC makes the game more restrictive (updates some code and mods your .dat file) to avoid cheats etc.

Regardless,  the leaderboard is cool but actually playing on maps that are new and fresh is more important to me.  Again super props on the maps!

Regards,
Ax10m

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#23 2009-08-22 11:06:12

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

No game booster or any trainer was ever installed for ME. I probably had custom maps enabled when playing online, but i never played on one while online. (i did today to see if that's causing it, but it didn't cause anything).  sad

Last edited by taplonaplo (2009-08-22 11:06:50)


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#24 2009-08-22 11:22:35

k1200s
Moving On
From: USA
Registered: 2009-01-03
Posts: 24

Re: Cannot connect to servers

I still cant figure out how to create a new online ID.. I uninstalled the DLC but no good.  Do I have to re-install the entire game?  Do I have to create a new acct with a new email addy ?

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#25 2009-08-22 11:30:44

taplonaplo
Runner
Registered: 2009-01-28
Posts: 213

Re: Cannot connect to servers

If your profile is already tied to an acc, rename it (i'm not sure if you can tie it to another acc).You can also copy the custom.dat from the taplodlc/savefiles and rename it to your .dat file, coz then you won't have to redo the story mode. Then the next time you try to connect online it shuld bring up the login screen. On the bottom click on create account or something like that, and simply make a new one as you did the first time around (you will need another email address tho). That is what i did, if it doesn't work i can attempt to create one for you.
(Also i'm not sure if it's a must to uninstall the DLC, what is important is to have a .dat fiel that is not tied to an acc yet)
edit: the dlc doesn't have to be uninstalled.

Last edited by taplonaplo (2009-08-22 11:41:10)


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